Each customer experience, from first to last, should fulfill customer expectations. The definitive great customer experience is the one that happens between your product and the customer. Many of the services we provide have to do with making sure that ultimate customer experience lives up to all expectations.
To accomplish that goal, the product itself is stored in conditions that do not degrade its quality. Inventory systems operate at the highest levels of efficiency to find, pick, pack and ship products. Information systems inform every link in the supply chain so the customer knows the status of their order, where it is and when it can be expected.
And the customer isn’t satisfied until they receive and use your product. Global Response Fulfillment services are designed to make sure that your product reaches your customer quickly and in good condition. To support that effort many individual services are required; each of them important to the overall goal.
Some services inform other members of the supply chain as to actions taken or needed, some have to do with inventory management, others with the actual condition of the product, and still others with its delivery. Whatever the service required to fulfill customer expectations, Global Response is there to make sure it happens.