Maintaining brand consistency creates many benefits: strengthens customer loyalty and builds trust improves customer experiences and supports retention makes your brand more memorable increases positive brand perception and affinity builds authority and helps your brand stand out from competitors So how do you achieve these benefits for your team? Believe it or not, your call […]
Customer service is more important than ever—all the data backs this up. Take, for example, recent surveys that show: 78% of customers say customer service is a factor in determining whether or not to shop with a given company 68% of customers will pay more for a product or service if the brand is known […]
Everyone’s heard the horror stories: the call center who had a major data breachlow quality call centers who hire agents that aren’t fluent in target languagesdeclining service quality after outsourcing increasing outsourcing costs that make scaling or growing your team nearly impossible At the end of the day, are call centers more trouble than they’re worth? That’s what […]
The data is clear: the majority of companies—59%—outsource some elements of their operations as a cost-saving tactic. But how does outsourcing actually save you money? To some degree, it depends on what you outsource. But one of the most cost-effective outsourcing options is using a call center, as opposed to managing customer service and call […]
Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Legacy solutions are beginning to encounter all kinds of pain points: difficulty adding new channels to your communications processesinability to update call routing difficulty integrating new technologies with your […]
The Philippines may be a popular call center location, but are they the right location for your call center? We’ll show you how to decide by walking through: the pros and cons of call centers in the Philippines call center services offered in the Philippines costs compared to other locations steps to setting up a […]
When you think of your brand, what comes to mind? For most, you’ll think of your logo, your brand colors, or perhaps a slogan or jingle of your brand. Many elements of brand are visual in nature—but some of the most important elements are the ones you can’t see. Things like: your mission and vision […]
Once you’ve determined the location, strategy, services and structure that’s right for your call center, you still have one of the toughest parts yet to go—recruiting and hiring. Unfortunately, many call centers fall into the same hiring traps and pitfalls. Here’s five common ones we often see—and how to avoid them in your own call center, […]
Golden beaches, ancient cities, beautiful mosaics, friendly locals—Tunisia is known for many things. But call centers?Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Its numerous call centers already serve businesses across the Middle East, […]
Considering outsourcing your call center to Mexico? If you’re landing on this page, then you’re probably: curious about nearshoring and wondering if it’s worth the hype looking for nearshoring locations and wondering which is best comparing Mexico against other outsourcing locations and wondering what it uniquely has to offer considering outsourcing to a Mexico call […]
Maintaining brand consistency creates many benefits: strengthens customer loyalty and builds trust improves customer experiences and supports retention makes your brand more memorable increases positive brand perception and affinity builds authority and helps your brand stand out from competitors So how do you achieve these benefits for your team? Believe it or not, your call […] 
Customer service is more important than ever—all the data backs this up. Take, for example, recent surveys that show: 78% of customers say customer service is a factor in determining whether or not to shop with a given company 68% of customers will pay more for a product or service if the brand is known […] 
Everyone’s heard the horror stories: the call center who had a major data breachlow quality call centers who hire agents that aren’t fluent in target languagesdeclining service quality after outsourcing increasing outsourcing costs that make scaling or growing your team nearly impossible At the end of the day, are call centers more trouble than they’re worth? That’s what […] 
The data is clear: the majority of companies—59%—outsource some elements of their operations as a cost-saving tactic. But how does outsourcing actually save you money? To some degree, it depends on what you outsource. But one of the most cost-effective outsourcing options is using a call center, as opposed to managing customer service and call […] 
Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Legacy solutions are beginning to encounter all kinds of pain points: difficulty adding new channels to your communications processesinability to update call routing difficulty integrating new technologies with your […] 
The Philippines may be a popular call center location, but are they the right location for your call center? We’ll show you how to decide by walking through: the pros and cons of call centers in the Philippines call center services offered in the Philippines costs compared to other locations steps to setting up a […] 
When you think of your brand, what comes to mind? For most, you’ll think of your logo, your brand colors, or perhaps a slogan or jingle of your brand. Many elements of brand are visual in nature—but some of the most important elements are the ones you can’t see. Things like: your mission and vision […] 
Once you’ve determined the location, strategy, services and structure that’s right for your call center, you still have one of the toughest parts yet to go—recruiting and hiring. Unfortunately, many call centers fall into the same hiring traps and pitfalls. Here’s five common ones we often see—and how to avoid them in your own call center, […] 
Golden beaches, ancient cities, beautiful mosaics, friendly locals—Tunisia is known for many things. But call centers?Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Its numerous call centers already serve businesses across the Middle East, […] 
Considering outsourcing your call center to Mexico? If you’re landing on this page, then you’re probably: curious about nearshoring and wondering if it’s worth the hype looking for nearshoring locations and wondering which is best comparing Mexico against other outsourcing locations and wondering what it uniquely has to offer considering outsourcing to a Mexico call […]