Leveraging VoC Data for Call Centers
Discover how Voice of the Customer (VoC) data can elevate your call center operations, improve CX, and drive proactive support strategies.
2025 Outlook for Call Centers: Trends to Watch
Stay ahead in the customer service industry with our 2025 outlook for call centers. Discover key trends shaping the future of BPO and customer experience.
What Is Omnichannel Customer Service?
Discover the benefits of omnichannel customer service, how it works, and why it’s essential for a seamless customer experience.
4 Must-Know Tips for Scaling Call Center Outsourcing During Busy Seasons
Read Time: 10 minutes Table of Contents Intro Navigating the holiday season or busy peaks of the year can be stressful for businesses and customers. These busy surges can increase product demand, cause shipping delays, heighten customer frustration, and create employee burnout. If this is the case for your business, don’t panic. In this article, […]
What Is Automated Customer Service? Benefits & Types
Read Time: 10 minutes Table of Contents Intro Automated customer service is reshaping how businesses handle customer support. By using customer service automation to handle routine tasks like answering FAQs, routing calls, or managing basic inquiries, companies can respond to customers faster, more consistently, and with fewer resources. Below, we’ll dive into what automated customer […]
Top 5 Ways to Leverage Generative AI in Customer Service
Read Time: 12 minutes Table of Contents Intro Imagine having a brilliant assistant who can tell you anything you want to know and solve problems simultaneously. Eventually, this assistant starts picking up patterns to tailor a response whenever you ask a question. But what if this assistant wasn’t an actual person but a powerful AI […]
The Hidden Power of an Omnichannel Contact Center
Read Time: 18.5 min Table of Contents Intro What comes to mind when you think of the best forms of customer communication? Traditional advertising, digital display ads, email, social media or phone calls? The truth is the best form of customer communication isn’t tied to one specific channel. It’s about reaching customers — and allowing […]
What Is a Contact Center? Definition and Benefits
Read Time: 16 minutes Table of Contents Introduction Looking to retain customers? While incredible products and competitive prices help, studies show that high-quality customer care makes people 3.5x more likely to return. Whether scaling up or turning one-time buyers into loyal patrons, exceptional service is key. In this article, we’ll explore what contact centers are, […]
Inbound vs. Outbound Call Centers
Read Time: 13 minutes Table of Contents Introduction Thinking about setting up a call center for your business? You’re not alone. A call center can help you handle a sudden increase in customer inquiries, grow your customer support team efficiently or tackle a backlog of potential leads. But how do you choose the best type […]
How To Create a Winning B2B Customer Service Strategy
Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. In fact, up to 80% of B2B purchase decisions are impacted by a buyer’s experience with the B2B customer service, so it’s an essential quality of your brand or company to consider. However, B2B customer service […]