Category: Contact Center

b2b customer service representative helping their customers on the phone

How To Create a Winning B2B Customer Service Strategy

Business Process Outsourcing, Call Center Outsourcing, Contact Center
a call center agent utilizing their customer service skills to provide a great customer experience

The 6 Most Important Customer Service Skills In 2023

Business Process Outsourcing, Call Center Outsourcing, Contact Center
a customer service outsourcing specialist working at their computer

Customer Service Outsourcing – Is It Right For Your Organization?

Business Process Outsourcing, Call Center Outsourcing, Contact Center
a call center agent focused on creating a great customer experience

How To Create a Customer Focus Strategy For Your Organization

Contact Center, Inbound Call Center
a person calculating their call center outsourcing costs

Call Center Outsourcing Costs Explained

Contact Center, Inbound Call Center
a person on a computer using call center software

8 Types of Software Every Call Center Needs

Contact Center, Inbound Call Center
2 colleagues reviewing call center quality assurance metrics on a tablet

Why Call Center Quality Assurance Is So Important

Contact Center, Inbound Call Center
a dedicated call center agent on the phone

Dedicated Call Center: Key considerations for shared vs. dedicated customer support

Call Center Outsourcing, Contact Center
a call center employee working from home, implementing some critical call center skills

Critical Call Center Skills When Selecting a Partner

Call Center Outsourcing, Contact Center
colleagues discussing ways to improve customer experience while sitting on a couch

7 Ways To Improve Your Customer Experience

Contact Center