Healthcare BPO Services: Navigating Success in Healthcare Outsourcing
Read Time: 14 minutes Table of Contents Introduction The healthcare industry requires the highest level of precision and customer service. Patients need support as they navigate personal health issues and complex insurance coverage and healthcare organizations can become overwhelmed handling both patient care and back-end administrative tasks. That’s where healthcare BPO services come in. Let’s […]
What to Consider When Outsourcing Customer Service in the Healthcare Industry
Healthcare outsourcing is growing—estimated to reach $66.3 billion by 2025, according to some reports. But what’s leading the growth in this sector? If you work in management at a healthcare organization, you can probably wager a guess at the answer. Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for […]