Medical Call Center Services: Best Practices for Success

a medical call center agent providing customer service to a patientWhen you need urgent access to care, you need urgent access to care immediately. That’s why medical call centers are such powerful resources. Of course, many of the calls and questions they handle are routine patient support. Yet many medical call centers have trained nurses on staff to assist in emergencies 24 hours a day. […]

Enhancing Healthcare Through BPO Solutions

a busy hospital where healthcare BPO is improving thingsHealthcare support comes with unique demands: the need for increased privacy and regulatory compliance a high-touch, highly personalized client experience high stress, highly emotional client needs complicated and detailed industry knowledge unique billing codes, processes and payment systems the need for round-the-clock supportTo add to that, internal healthcare teams across all types of positions and healthcare organizations are experiencing high levels […]