Global Response Blog

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Is your traditional call center still serving your business goals? Many businesses think that they are—until they consider other options. Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls. However, modern Contact-Center-as-a-Service models (CCaaS) […]

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The Global Response blog & resources

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We’ve been doing this for a long time. With over four decades of experience, Global Response is a recognized thought leader in human-centric customer experience management and contact center solutions. Browse our full library of resources including customer engagement tips, industry trends, and in-depth contact center guides.

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Contact Center Industry

45+ years in retail and e-commerce

Put our expertise to work for your team. A full-service contact center solution with this level of industry experience can help reduce costs, increase customer satisfaction, and drive sales.