Not all leads are created equal—some are prospects who have the means and motivation to buy your product; others aren’t. Being able to quickly and correctly determine which is which is essential
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Why Live Inbound Leads Succeed in Contact Centers
Your website, marketing, advertising campaigns and salespeople drive leads via inbound phone calls, web forms, email or even live chat. Your sales staff could respond to these live inbound leads, but is
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Your in-house expert at your outsourced call center: when and why
Your outsourced call center is a frontline in connecting with your customers and communicating your brand personality. Well-trained call center agents do an outstanding job of processing orders, answering product questions, handling
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Wine retailer illustrates importance of mobile channel
Wine.com is the nation’s largest online wine distributor, and the holiday season is always a crucial period for them, with December making up 30 percent of total yearly sales. In a recent
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Use your call center to refine your mobile app development
One of the valuable services a call center can provide is to be an “ear to the ground” for its clients. With representatives talking to scores of customers every day, a call
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How to support, enhance and elevate the mobile customer experience through your contact center
Mobile shopping is here to stay and growing rapidly. Need proof? According to a recent Wall Street Journal article, by mid-afternoon on Cyber Monday this year, 7.5% of all sales had been
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