Culture is big part of delivering consistent, high-quality customer care. Here at Global Response, founder Herman Shooster makes himself accessible and in-touch. He is the driving force behind the family atmosphere and
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“Visit Florida” visits Global Response
David Dodd, VP of Visitor Service for Visit Florida, the leading advocate for Florida tourism, knew when he visited the Global Response headquarters in Margate, just outside Fort Lauderdale, that he had found
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How to increase conversion and AOV with live chat
Scott Carlin is a student of the “Magic Moment” in online retailing. He knows when a shopper needs to be left alone and when she wants help – knowing that difference makes
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The magically shrinking distance between customer and product
Logistics is where technology, best practices and customer satisfaction intersect, but that intersection is too often unmarked and unguarded. Randy Moore is determined to change that situation and he talked with Global
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Delivering higher quality at lower costs
Lisa Callender is President of LMC&A, LLC, a consulting firm based in West Orange, NJ. Her company provides strategic planning and multi channel contact management operations expertise to clients across the entire
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The Quality of Loyalty
The quality of loyalty is not strained, It drops like the gentle rain from heaven; It is twice blessed – it blesses him that gives and him that receives. – with apologies
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