This is part 2 of our interview with Dennis Veltre, President and Founder of Clicks & Mortar, a prominent marketing consultancy whose work keeps in close touch with the dynamics of the
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Retailers retrench, regroup and rethink: also, “The Dominance Effect”
This is part 1 of our interview with Dennis Veltre, President and Founder of Clicks & Mortar, a prominent marketing consultancy whose work keeps in close touch with the dynamics of the
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Cost cutting can’t compromise customer service
Mike Kadish is an independent broker/consultant and an affiliate of Network Direct Inc. His business practice is primarily in assisting clients to identify and evaluate new teleservices vendors. As such, he is
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Calm in the midst of the storm
Bruce Dzinski is Senior Consultant at SD Retail. His retailing clients call on him to help them with workforce management, supply chain analysis, strategic modeling, operational process improvement among other related management
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How to outsource customer service and still retain your reputation
Outsourcing customer service can be an effective way to reduce costs. It can also be an effective way to damage your most valuable asset – your brand’s reputation. How you manage brand
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Selecting The Best Call Center Partner
The best way to find a Call Center Partner for you Before we tell you why you should choose Global Response as your call center partner, there are some criteria that apply
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