Contact center supports customers using nation’s largest and most reliable electric car fast-charging network
MARGATE, Fla. (Dec. 12, 2019) – Global Response, The Brand Call Center, announced that it has been selected to support the more than 180,000 customers of EVgo, America’s largest and most reliable public electric vehicle fast-charging network with more than 750 fast charging locations in 66 metropolitan markets and 34 states.
“EVgo is powering the future,” said Wendy Shooster-Leuchter, CEO of the contact centers. “We’re excited to partner with such an exciting brand to support customers who have made the switch to electric cars.”
In September, EVgo brought Global Response on board to further improve its best-in-class customer service record. Global Response is providing technical support and account management, including assisting customers with locating chargers; using the company’s app; enrolling in fast charging plans; and charging their cars.
EVgo plans to install a charging station on Global Response’s Margate campus, to support an on-premise branded electric vehicle. The company will also create an experience center within Global Response to showcase its history, stations and U.S. locations.
Los Angeles-based EVgo’s fast chargers are compatible with all EV models currently on the market that accept DC fast charging. EVgo has the best operating record in the industry – more than 98% uptime – and has the highest consumer scores on Plugshare of any U.S. public charging network. EVgo offers a variety of flexible pricing options for drivers, including pay as you go and low-cost membership.
About Global Response
Global Response is a provider of outsourced customer contact solutions for industries including automotive, e-commerce retail, healthcare, insurance, tourism and education. We are passionate about our clients’ brands — passionate about expressing the personality of their brands, dedicated to communicating the essence of their brands and committed to delivering a positive, lasting impression of their brands with every customer interaction. Your Brand. Our Passion.