RETAIL & E-COMMERCE CUSTOMER EXPERIENCE

Building brilliant customer experiences for the holidays and beyond

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Retail & E-Commerce Guides, Research, and More

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Holiday shopping is in the bag.
Here at Global Response, we’ve been building amazing customer experiences for over four decades – from Black Friday to Cyber Monday to every day of the year. Along the way, we’ve developed research, case studies, and guides to help brands build customer loyalty that lasts long after the holiday rush. With these CX tools at your fingertips, you can leverage the holiday rush into experiences that WOW your customers and keep them coming back for more.

Guide

How to Build Loyal Customers for the Holidays and Beyond

Case study

How we helped FILA boost online sales by 25%

USE CASE

How a cosmetics partner decreased holiday ramp time by 66%

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Omnichannel Contact Centers: The evolution of customer communication

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How outsourcing can change your customer service outcomes

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Top KPIs you might be missing for the holiday season

Ready to transform your customer experience?

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Get in touch with us today to speak with one of our retail & e-commerce specialists. Amazing customer experience is here for the holidays.

For any questions, call 800.537.8000.