For Global Response, e-commerce customer care is at our core. Our goal is to build memorable customer experiences and support your brand with experience and insights across industries. Our unique approach is centered on configuring the right team of dedicated Brand Specialists who are passionate about your brand.
Brand immersion at our e-commerce call center begins at orientation, is formalized in training and reinforced in daily operations throughout the Brand Specialist’s tenure. Methods for immersion include:
We ensure outstanding customer experiences by being first-class communicators — both with your customers and your organization.
Your Global Response brand manager, who strongly identifies with your enterprise, brand and products, communicates directly with you. In fact, the account manager and Brand Specialists think of themselves as working for you with a singular focus on your best interests.
E-commerce customer support requires a philosophy backed by people, processes and systems.
With the right focus on customer care, the contact center is elevated to a profit center, even an experience center.
Our experience integrating your customer relationship management software (CRM), case management or ticketing system provides Brand Specialists with a seamless view of your customers’ history.
Purchase history leads to higher success rates for up-selling and cross-selling, because we understand your customers and can suggest products that are right for them.
Our goal for our e-commerce call center solutions is to be completely aligned with your brand and your customers’ interests.
We customize training and development programs in order to develop passionate ambassadors for your brand.
We understand the importance of identifying and tracking KPIs.
Blended with our breadth of knowledge of customer service best practices and skills, this results in an experience that creates brand loyalty, drives sales and leads to higher customer lifetime value.
Our in-depth training and detailed quality assurance procedures ensure we understand your needs.