Our analytics solutions provide insight into the volume of conversations, engagement, customer service, disposition, timeliness, and many more metrics necessary to measure your brand online.
Global Response partners with tailored analytics solutions to fit your needs. From enterprise to mid-market our tracking will provide deep understanding of the value in engaging with your social customers.
We work with you to determine the goals of your program from the start. Setting metrics to check the program’s progress against as your social presence evolves.
Our social media analytics services include:
Dashboard reporting for quick insights
The Global Response case management tool saves disposition, time, volume, resolution and other pieces of data that can be presented in dynamic reports through Global Response’s reporting tool. These reports help understand the types of requests, their numbers, and how they were handled providing actionable insight to improve service.