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Social media analytics: Creating actionable insight from what people are saying about your brand online.

Tracking and trending the social media interactions your customers have with your brand provides valuable insight that your company can use.

Our analytics solutions provide insight into the volume of conversations, engagement, customer service, disposition, timeliness, and many more metrics necessary to measure your brand online.

Measure your brand’s social media impact and improve.

Global Response partners with tailored analytics solutions to fit your needs. From enterprise to mid-market our tracking will provide deep understanding of the value in engaging with your social customers.

We work with you to determine the goals of your program from the start. Setting metrics to check the program’s progress against as your social presence evolves.

Our social media analytics services include:

  • Track and trend customer questions over time
  • Tag inquiries as product types or location
  • See service level and timeliness of response
  • Understand question types for your brand
  • See which customers are engaging most
  • Measure historical vs projected volumes
  • Know the context with Social CRM

 

Social media reports you can act on

Dashboard reporting for quick insights

The Global Response case management tool saves disposition, time, volume, resolution and other pieces of data that can be presented in dynamic reports through Global Response’s reporting tool. These reports help understand the types of requests, their numbers, and how they were handled providing actionable insight to improve service.

Benefits

  • Pull instant reports when it works for you
  • Dynamic charts and tables show trends
  • Get the details: Drill down to individual cases
  • Reports are customizable to your needs
  • Track interaction data
  • Track timeliness of response
  • Track resolution and escalation

 

The social media interactions your customers have with your brand provides valuable insight that your company can use.