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Social media customer service: Surprise and delight your digital savvy clientele.

Facebook inspires style decisions for 56% of fashion-driven women, while 87% of males watch YouTube videos in their path-to-purchase.

Responding to customer service inquiries with accurate and timely answers increases brand loyalty, lifetime customer value, and encourages positive word of mouth.

The age of social media customer service is here.

Global Response has been working in customer service for nearly 40 years. Extending our Brand Care Agents to social media on behalf of your brand is a natural fit. We manage your presences on Facebook, Twitter, and other online communities providing tracking and trending for disposition, timeliness, and accuracy of response.

We work with you to determine the goals of your program and the results you want to see. Our team can help your social media program take the next step in customer experience.

Social media customer service includes:

  • Social presence management
  • Answer customer inquiries in real time
  • Customer service extension to social media
  • Integration with your current teams
  • Engagement and ROI metrics, tracking
  • Review management services on demand
  • Social media risk management

 

 

Extending our Brand Care Agents to social media on behalf of your brand is a natural fit.