Social Media Brand Management Specialist

Social media management services: Build an engaged social media community.

Creating and maintaining an engaged audience takes professional social media management infrastructure.

Every 60 seconds there are 278,000 new tweets posted on Twitter, 216,000 new photos posted to Instagram, and 2.4 Million posts uploaded to Facebook. Filtering the relevant messages to your brand and responding in a timely fashion is a full-time task.

Global Response has the dedicated Social Media Brand Care Specialists trained in your brand to be able to respond to the thousands of mentions that occur directly about your brand each month.

We manage your presences on Facebook, Twitter, and other online communities by working together with your marketing and public relations teams to handle all of the relevant posts accurately and in a timely fashion.

Managing social media is a full time job. People, plans, and platforms work together to build an engaged community.

Global Response follows a consultative approach to learning your brand and its’ needs in the social space. Whether your brand requires an enterprise or mid-market solution we work with you to find the right plan, platforms and staffing to properly handle your need.

Our social media management services include:

  • Social presence management
  • Answer customer inquiries in real time
  • Customer service extension to social media
  • Integration with your current teamsLets Talk
  • Engagement and ROI metrics, tracking
  • Review management services on demand
  • Social media risk management
Hootsuite Dashboard with Streams

Tools of the trade

Hootsuite, and many more social management platforms

Social media management platforms provide a brand-safe dashboard for agents to manage social interactions on Facebook, Twitter, Instagram, Google+, and more social networks. Depending on the volume of your brand mentions we will help make a determination on which platform works best for your brand.

Benefits

  • Brand safe environment with password protected login
  • One dashboard to see all social streams
  • Ability to add more social networks
  • User / team assignments
  • Client teams can log in to view as well
  • Pre-schedule posts
  • Tracking of clicks
  • Integration with case management tool
Social Media Case Management Tool The Global Response Case Management Tool

Global Response’s proprietary case management tool allows agents to enter case details, disposition each case for tracking, get recommendations on response, and escalate via email to subject matter experts with any questions.

Benefits

  • Makes agent time more efficient
  • Required fields for tracking user data
  • Social CRM Tracks users over time
  • Auto-populates cases from monitoring platform
  • Escalate via email for mobile response
  • Client teams can log in to view as well
  • Automatic reminders to follow-up
  • Provides rule-sets for agents to follow
Learn about our services
Social Media Management Services Social Media Customer Service Social Media Analytics
Networks we manage include
Facebook Logo Square Twitter Logo Square Google Plus Logo Square YouTube Logo Square Instagram Logo Square Wordpress Logo Square Tumblr Logo Square Pinterest Logo Square
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