The Brand Care Call Center
Social media management services: Build an engaged social media community.
Creating and maintaining an engaged audience takes professional social media management infrastructure.
Every 60 seconds there are 278,000 new tweets posted on Twitter, 216,000 new photos posted to Instagram, and 2.4 Million posts uploaded to Facebook. Filtering the relevant messages to your brand and responding in a timely fashion is a full-time task.
Global Response has the dedicated Social Media Brand Care Specialists trained in your brand to be able to respond to the thousands of mentions that occur directly about your brand each month.
We manage your presences on Facebook, Twitter, and other online communities by working together with your marketing and public relations teams to handle all of the relevant posts accurately and in a timely fashion.
Managing social media is a full time job. People, plans, and platforms work together to build an engaged community.
Global Response follows a consultative approach to learning your brand and its’ needs in the social space. Whether your brand requires an enterprise or mid-market solution we work with you to find the right plan, platforms and staffing to properly handle your need.
Our social media management services include:
Tools of the trade
Hootsuite, and many more social management platforms
Social media management platforms provide a brand-safe dashboard for agents to manage social interactions on Facebook, Twitter, Instagram, Google+, and more social networks. Depending on the volume of your brand mentions we will help make a determination on which platform works best for your brand.
|The Global Response Case Management Tool
Global Response’s proprietary case management tool allows agents to enter case details, disposition each case for tracking, get recommendations on response, and escalate via email to subject matter experts with any questions.
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