Leveraging VoC Data for Call Centers
Discover how Voice of the Customer (VoC) data can elevate your call center operations, improve CX, and drive proactive support strategies.
Top 5 Ways to Leverage Generative AI in Customer Service
Read Time: 12 minutes Table of Contents Intro Imagine having a brilliant assistant who can tell you anything you want to know and solve problems simultaneously. Eventually, this assistant starts picking up patterns to tailor a response whenever you ask a question. But what if this assistant wasn’t an actual person but a powerful AI […]
What is Net Promoter Score (NPS) – Ultimate Guide
CALL CENTER OUTSOURCING The Ultimate Guide to Net Promoter Scores, Your Secret Weapon for Business Success Read Time: 14 minutes Contents CHAPTER 1 What Is the Net Promoter Score? SKIP TO CHAPTER 1 CHAPTER 2 What Is an Example of a Net Promoter Score Question? SKIP TO CHAPTER 2 CHAPTER 3 The Benefits […]