A Guide To Outsourcing Telemarketing

Discover the benefits, strategies, and cost-saving advantages of outsourcing telemarketing. Learn how telemarketing services can increase yours leads

Top 5 Ways to Leverage Generative AI in Customer Service

Analyst viewing a data dashboard with computer and smart pad.

Read Time: 12 minutes Table of Contents Intro Imagine having a brilliant assistant who can tell you anything you want to know and solve problems simultaneously. Eventually, this assistant starts picking up patterns to tailor a response whenever you ask a question. But what if this assistant wasn’t an actual person but a powerful AI […]

6 Customer Service Goals That Matter Most in 2025

A call center customer service team diligently works towards their customer service goals by creating an excellent customer experience.

18 Minute Read Table of Contents Introduction To keep your team aligned around the common cause of creating an excellent customer experience, it’s extremely valuable to set effective customer service goals. Today we’ll dive into the process of setting goals for customer service teams, and explain how to do so in a way that sticks. […]