What Is a Call Center? An In-Depth Guide
Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent […]
Call Center vs. Contact Center: Which is Best for Your Business?
Did you know that most customers won’t wait on hold for more than two minutes when phoning a business with their concern? Whether you’re selling clothes or cruises, when a customer needs to get in contact with your business, you want the experience to be as frictionless as possible. By allowing your customer to contact […]
Call Center Services & Contact Center Services
Customer experience is an important—although difficult—element of your business. No matter what kind of business you manage, delivering a consistently excellent customer experience is a necessary process. However, it can also be expensive and labor-intensive. As a result, many businesses, both large and small, opt for outsourced call centers or contact centers to manage customer […]