The five-day Thanksgiving weekend saw retailers pull in more than $59 Billion in sales with $1.98 Billion spent online for Cyber Monday alone. Interestingly, 10% of total sales occurred online, up 2%
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Global Response at NRF 2013 – Retail’s Big Show!
Global Response is proud to have exhibited once again at the National Retail Federation 102nd Annual Convention & EXPO, in New York City. We were stationed at exhibit 627, January 13-16 at the
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Product Training’s Big Pay-Off: Increase Sales, Reduce Returns
Product training for your call center agents is not a one-and-done thing. If you have an extensive product line that changes with the seasons, the time you invest in training your call
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Shop.org 2012 Recap: The Value of Customer Care in Ecommerce
The Global Response team returned this week from the Shop.org Annual Summit 2012 in Denver. This year’s summit was attended by some of the brightest stars in digital retail, including many Global Response
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How to achieve business practice efficiency: BPO outsourcing for accuracy and economy
Think of the in-house resources you’d need to handle the task of entering and auditing information for 10,000 sales contracts per day. For starters, you’d need to budget for office space, employee
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How to foster customer loyalty with service, not lowest prices
A recent report from CFI Group, “Call Center Satisfaction Index (CCSI) 2011,” quantifies the impact call centers have on customer satisfaction and loyalty across eight industries. It compares industries on many criteria,
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