Terry Flynn is President of Market Chord Direct Group, a collection of consulting and marketing technology companies focused on improving multichannel marketing results in the business-to-business and business-to-consumer categories. GR: The importance
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The return of rational decision-making
Matt Ahlers of Worldwide Call Centers a respected outsourcing consultancy shared some of his observations on the state of call center outsourcing within the context of the economy and other factors affecting
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