Global Response Blog

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businessperson discussing the ethical outsourcing considerations that should be made when selecting a call center partners

Outsourcing is a common business practice—but is it a good one? While outsourcing offers many benefits for the company outsourcing, including more affordable labor, scalable teams, increased service hours, flexibility and more, there’s not always as many clear benefits for the workers providing those services. Some companies may wonder if working with an outsourcing company—especially […]

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The Global Response blog & resources

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We’ve been doing this for a long time. With over four decades of experience, Global Response is a recognized thought leader in human-centric customer experience management and contact center solutions. Browse our full library of resources including customer engagement tips, industry trends, and in-depth contact center guides.

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Contact Center Industry

45+ years in retail and e-commerce

Put our expertise to work for your team. A full-service contact center solution with this level of industry experience can help reduce costs, increase customer satisfaction, and drive sales.