Outsourcing customer service can be an effective way to reduce costs. It can also be an effective way to damage your most valuable asset – your brand’s reputation. How you manage brand
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Selecting The Best Call Center Partner
The best way to find a Call Center Partner for you Before we tell you why you should choose Global Response as your call center partner, there are some criteria that apply
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Mother was right, first impressions count
Terry Flynn is President of Market Chord Direct Group, a collection of consulting and marketing technology companies focused on improving multichannel marketing results in the business-to-business and business-to-consumer categories. GR: The importance
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The return of rational decision-making
Matt Ahlers of Worldwide Call Centers a respected outsourcing consultancy shared some of his observations on the state of call center outsourcing within the context of the economy and other factors affecting
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