Finding the Right Contact Center Partner for Media And Technology

In media and technology industries, scalability is everything. A news story, brilliant marketing campaign or press release can cause these companies, and their customer service contact volumes, to explode overnight. And you need a contact center that can handle this new volume, deliver excellent service, and represent your brand in the way you yourself would represent it.

Because of this amazing potential, it’s important to work with the technology and media-specialized outsourced contact center that understands these industries and has the infrastructure and Brand Specialist talent to scale when you need it. This is only one of the ways that a skilled and experienced contact center like Global Response can help you maintain service levels and delight customers.

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Work with the technology and media-specialized outsourced contact center that understands these industries and has the infrastructure and Brand Specialist talent to scale when you need it.

State-Of-The-Art Technology

In technology and media industries, the technologies that you use to deliver excellent customer experience are a vital part of your brand image. If your own technology is outdated or doesn’t deliver, customers judge you for it.

Global Response employs state-of-the-art technology and is constantly innovating to continually improve each and every customer’s experience with your brand.

By leveraging our state-of-the-art technology and extensive call center experience, your customers receive the best technical support services on the market.

API Integration

We offer full integration between channels and systems. This will allow your brand to provide a true omnichannel experience for customers and elevate their experience. This cuts costs, reduces duplication of efforts, enhances efficiency and delights customers.

Real Customization

Many companies say they offer brand customized solutions. But at the end of the day, most work with a handful of mix-and-match options. When outsourcing customer contact for technology and media, cookie-cutter solutions just don’t cut it.

Global Response offers unique solutions that are truly customized to your brand. Our dedicated integration teams work within your technological infrastructure and our hundreds of  technology partners to provide you with custom solutions to meet the needs of your diverse customer base.

Are you a technology or media company who needs to expand and enhance your customer contact? Global Response can offer you fully customized solutions and Brand Specialists expertly trained on your brand to deliver memorable customer experiences. We’d love to learn more about your company.

Contact us to schedule a consultation.

Delivering an Omnichannel Experience

Tech-savvy customers have a variety of channels at their disposal. Customer service must be where the customers are ready to engage. Convenience is the name of the game when you want to provide excellent service. And if you have a large millennial customer base, you need to be present in their preferred channels including chat, social media and SMS text.

If your contact center is primarily a call center, consider branching out and embrace a more diverse way of delivering omnichannel customer care. But beware: without a customer relationship management system with integrated multi-channel capabilities, communication across channels can be inefficient when customer history is not available to the Brand Specialist.

With integrated technology and experience in technology and media, Global Response’s Brand Specialists become a seamless extension of your existing customer support, offering a complete omnichannel experience.

Troubleshooting and Customer Care

It happens to the best media and tech companies: sometimes websites go down, SaaS services stop working, or customers simply don’t understand how to use a product.

From streaming services, to music, gaming, television, software, sports media, subscriptions and SaaS tools – customers expect you to quickly and effectively fix their problems.

Customers that reach tech support have an immediate need for resolution. At Global Response, a dedicated team that specializes in your brand, applications and devices can make sure to resolve technical issues efficiently to your customers’ satisfaction. Our Brand Specialists build memorable experiences, while emphasizing First Contact Resolution.

Technical Support contacts are an opportunity to turn frustrated customers into loyal brand ambassadors. 

You need a Tech and Media contact center who acknowledges the critical nature of these situations, can help customers achieve their goals, and ultimately earn their loyalty. We’re proud of the fact that our Brand Specialists excel in this area.

Experienced across industries. Your brand. Our passion.

We’ve been providing outsourced call center operations for over four decades to global brands
across automotive, banking, B2B, education, healthcare, hospitality, luxury and retail verticals. Contact us today to learn more!