The Brand Care Call Center
Care for your brand with social media monitoring services from Global Response.
90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.
Efficiently monitoring the mentions of your brand on social media can be a daunting task. Having the right response, in a timely manner can help to improve customer service, add brand awareness, and increase customer lifetime value.
Our dedicated Social Media Brand Care Specialists monitor your brand online, capturing the 97% of mentions that are currently un-addressed. We understand your brand and consult with you to determine the right social media communities, like Facebook and Twitter, for social customer response.
Customers engage. We help your brand respond.
Global Response has the people, plan, and monitoring platforms needed to integrate your marketing, public relations, and customer service teams. We provide social media monitoring services that your brand can measure, track and trend.
We can help you develop a comprehensive customer engagement plan to support social media, including:
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