Navigating Regulatory Compliance: The Advantage of Call Centers in the USA

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You’ve decided to outsource customer service to a third-party provider. Now you just have to choose which one—and where. Today, we will explore how call centers in the USA have an advantage when adhering to regulatory compliance. We’ll look at several key regulations that affect call center compliance. We’ll also discuss the hidden costs and […]

What is SOC 2 Compliance? Your Questions Answered

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A Service Organization Control (SOC) is a detailed written report that outlines the state of customer data within your organization. In days when data breaches are common and costly, it’s vital that you only work with a SOC 2 certified contact center. How Does Being SOC 2 Compliant Protect Customer’s Personal Information? SOC2 Compliance involves […]