The standard process call centers use to interview candidates is a one-on-one interview. But panel interviews are an important supplementary process. Today’s Step 2, which follows, discusses how to start the panel interview with introductions, while Step 1 focused on preparations for the interview.
Step 2. Make Introductions.
- At the start of the panel interview, explain the agenda to the candidates, since the format may be new to the participants.
- Introduce the interviewers. Explain the positions, titles and roles that the interviewers hold within the company.
- Give a brief introduction of the company and the positions for which you are hiring.
- Have the candidates state their name and ask them to identify their best attribute in front of the group as a way to break the ice.