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Global Response Clients Honored with “Best Customer Service 2024” Awards in Newsweek and Forbes

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Here at Global Response, we’re excited to announce that several of our clients have been recognized for their exceptional customer service in “Best Customer Service 2024” awards from both Newsweek and Forbes. 

Forbes’ Customer Service All-Stars awards were determined from 4.2 million ratings by over 201,000 respondents. More than 3,000 brands were evaluated, with only the top 300 making the list.

Separately, Newsweek, together with Statista, recently released their annual Best Customer Service list, an annual series of awards that seeks to “identify the stores that consistently provide the best customer service.” The results are based on a survey of more than 30,000 U.S. consumers who have made purchases or used services from the evaluated brands within the past three years. 

The survey asks respondents to rate retailers and providers on the basis of: 

  • quality of communication
  • professional competence 
  • range of services
  • customer focus
  • accessibility and availability 
  • likelihood of recommendation

In Newsweek’s awards, Global Response’s client Samsung Electronics took 4th place in its category, and client Visa took 1st place. These two clients as well as The Men’s Wearhouse and Burlington Stores were also recognized in the Forbes’ Best Customer Service list. 

“We are deeply honored to see our trusted partners recognized in Newsweek’s Best Customer Service awards,” said Wendy Leuchter, CEO of Global Response. “We could not be prouder of the achievements our partnerships have helped develop. Our team’s unwavering dedication and commitment to providing outstanding service is a testament to our company’s core values, and our desire to see our partners succeed and their brand receive the recognition that they deserve.”


Ready to perfect your CX?

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

Global Response’s teams have worked closely with each of our recognized clients to develop and provide excellent service for customers. We’re proud to be able to work with clients to increase capacity to serve their customer base while delivering the highest level of customer service.

With 40+ years of cross-industry expertise in providing outsourced customer service and customer experience solutions, Global Response is a trusted partner for companies who want to cultivate their brand’s value into each and every interaction and provide 100% client-centric service. 

Interested in working with Global Response’s award-winning customer service solutions? Connect with one of our experts, today.

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