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5 steps to developing call center management: Step 1, Selection

When you are looking for call center management talent, the first place to identify quality candidates is within your own pool of Brand Specialists. Today’s blog features the first of five steps to adopt as part of your process to identify and develop future managers. Your candidates will be ready when you need them.

Step 1: Selection. Select potential internal candidates for development based on criteria such as:

  • Performance in training
  • Interaction with trainers and team
  • Professionalism
  • Reaction times and effectiveness
  • Quality observations
  • Willingness to assist new hires

 

See tomorrow’s Blog for Step 2.