Brand Specialist

Inbound Call Center Services – Omnichannel Support

Customer experiences are defined by interactions with your brand. Regardless of inbound contact channel – Phone, Chat, Email or Social Media — you need confidence that your customers are receiving the best possible service when they need you the most.

At Global Response, our Brand Specialists are specially-trained to deliver experiences that reinforce relationships and build loyalty.

Across industries – luxury brands, automotive, retail, healthcare, education – we offer a full range of inbound call center services. Global Response will help you increase sales, delight customers and strengthen brand loyalty. We strive to reduce customer effort and consistently deliver on your brand promise in every interaction with your customers.

Outsourcing Inbound Customer Service

Global Response is the Experience Center for brands that have built their reputation on delivering exceptional customer service. Our inbound contact center teams specialize in building solutions that are highly customizable, responsive to change and are infused with our brand-centric culture.

We work directly with our partners to recruit a dedicated team of Brand Specialists specifically for each account. Together, we create a customer experience tailored to your Brand’s requirements.

In-house and client-site training, quality assurance and brand passion empower our Brand Specialists to engage customers and provide exceptional customer service, sales, order management and tech support.

Global Response leverages relationships with over 100 different technology partners to provide customized solutions. Our internal operations are powered by Cisco Unified Contact Center Enterprise and Calabrio. We integrate effectively with your platforms and we customize our workflows to support your business. Real-time reporting and analytics paint a clear picture of your operations and offer business insights. We work with our brands to measure customer satisfaction and align with third-party rating services to ensure expectations are being met.

Brand Specialists create high-quality, memorable customer engagements with an emphasis on first contact resolution.

Contact us today to find out more about how Global Response is your best choice for Call Center Outsourcing.
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