Inbound Call Center Services – Omnichannel Support

Customer experiences are defined by interactions with your brand. Regardless of inbound contact channel – Phone, Chat, Email or Social Media — you need confidence that your customers are receiving the best possible service when they need you the most.

At Global Response, our Brand Specialists are specially-trained to deliver experiences that reinforce relationships and build loyalty.

Across industries – luxury brands, automotive, retail, healthcare, education – we offer a full range of inbound call center services. Global Response will help you increase sales, delight customers and strengthen brand loyalty. We strive to reduce customer effort and consistently deliver on your brand promise in every interaction with your customers.

Outsourcing Inbound Customer Service

Global Response is the Experience Center for brands that have built their reputation on delivering exceptional customer service. Our inbound contact center teams specialize in building solutions that are highly customizable, responsive to change and are infused with our brand-centric culture.

We work directly with our partners to recruit a dedicated team of Brand Specialists specifically for each account. Together, we create a customer experience tailored to your Brand’s requirements.

In-house and client-site training, quality assurance and brand passion empower our Brand Specialists to engage customers and provide exceptional customer service, sales, order management and tech support.

Global Response leverages relationships with over 100 different technology partners to provide customized solutions. Our internal operations are powered by Cisco Unified Contact Center Enterprise and Calabrio. We integrate effectively with your platforms and we customize our workflows to support your business. Real-time reporting and analytics paint a clear picture of your operations and offer business insights. We work with our brands to measure customer satisfaction and align with third-party rating services to ensure expectations are being met.

Brand Specialists create high-quality, memorable customer engagements with an emphasis on first contact resolution.

WHY OUTSOURCE?

The benefits of outsourcing to Global Response give you the freedom to focus on your enterprise’s core competencies while relying on the expertise of a proven US inbound call center to create brand loyalty and increase lifetime value.

Tech Support

Our U.S.-based tech support Brand Specialists understand the critical nature of technical support and how it builds and secures your customer relationships. They seamlessly integrate with your culture and provide expert advice at all levels of technical support services.

Order Management Support

Global Response understands the importance of a seamless order management process as part of inbound call center services. We collaboratively design a system of best practices that builds on your order process.

Cross-sell and Upsell

We use our proven experience to effectively cross-sell and upsell products and services, incorporating our client’s sales strategy and enhancing it for the contact center. We share the goal of shifting from a call center to a profit center.

Email Response

Customer support email response is a cost-effective and versatile touchpoint, and is key to building an omnichannel experience.

Chat Support

With live chat support our Brand Specialists are always available to engage customers and provide personalized assistance. We make browsing and shopping on your website an immersive experience for your customers with live chat support services.