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Tip 4: Measuring Delivery Effectiveness for Developing Training

The fourth tip in our blog covering development of training in the contact center touches on measuring its effectiveness.

See below.

Yesterday’s Tip 3 looked at designing content delivery.

Tip 4. Measure Delivery Effectiveness

Evaluating training will help determine additional and future sessions.

  • Design surveys to evaluate training effectiveness and applicability.
  • Bring Brand Specialists back into the classroom one to two days post training to address feedback.

For Tip 5, check out Friday’s blog.

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