SOCAP International, the leading association for customer care professionals, brought its second largest annual show to Chicago in April. The SOCAP 2017 Symposium’s educational roster addressed topics from amazing customers to writing emails.
Glad you joined us at Symposium Exhibit 212
Global Response was delighted to be an exhibitor at the symposium, held April 23-26 at The Fairmount Chicago. And we were glad you stopped by to meet us at Exhibit 212.
True to SOCAP’s core values – including that education and networking are fundamental to developing effective customer relationship experts – the symposium packed its agenda with speakers and workshops that addressed skills that are more and more relevant in the field.
Keynote sought to amaze customers
The symposium’s agenda described keynotes and workshops including:
How to Create an Amazing Customer Service Experience. Shep Hyken, the opening keynote speaker, took us from simply satisfying our customers to amazing them.
Hyken, a customer experience expert and Chief Amazement Officer of Shepard Presentations, already had our attention as the agenda described his fast-paced session. It covered topics including Moments of Misery, Moments of Mediocrity and Moments of Magic; how to create a customer-focused culture; expectations you must meet to deliver an amazing customer experience; and the latest trends impacting customer service.
Hyken, who is a bestselling author, also led workshops at the symposium, including The Amazement Revolution.
Workshops addressed increasingly relevant skills
Workshops. The symposium featured workshops on email writing, messaging, coaching, video chat, artificial intelligence, CSAT, Voice of the Customer, data and reporting, brand building and leadership.
During the second day’s general session, a Gallup panel talked about building a strengths-based culture. And David Burkus wrapped up the show in a keynote that revealed that how a team is built is as important in determining whether it’s high-performing as who’s on the team.
SOCAP (Society of Consumer Affairs Professionals) also featured its 2017 Executive Summit from April 25-26. The forum was separate from the symposium and focused on how executives manage change by holding their teams accountable.
Happy to have met you in Chicago!
We’re happy that you visited the Global Response team at Exhibit 212. It was our pleasure to meet you!