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5 Steps to Conducting Panel Interviews. Step 3: At the Interview

Panel interviews give the contact center another tool to use when recruiting and selecting candidates for Brand Specialist positions. Yesterday’s Step 2 discussed introductions. Step 3, which follows, concentrates on conducting the interview.

Step 3. Conduct the Interview.

  • Each interviewer should take turns asking the candidates questions.
  • Pose open-ended questions to create group discussions, such as:
    • When I say Customer Service, what comes to mind?
    • How would your last supervisor describe you in three words?
    • Was there a policy at your previous job that you did not agree with? How did you handle that?

 

For Step 4, see tomorrow’s blog.

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