5-Point Road Map to Tech-Support Ticketing Systems
Ticketing systems document, identify and categorize customer interactions by theRead more.
5 Tips to Build the Right Business Culture in the
Good organizations are built around good people. Beyond the dollarsRead more.
5 Steps That Drive Positive Net Promoter Score
Net Promoter Score (NPS) is a measure of customer loyaltyRead more.
5 Tips for Designing a Winning Chat Program
The customer has spoken – and they want to accessRead more.
5 Steps to Conducting Panel Interviews
Call centers conduct one-on-one interviews of job candidates as aRead more.
5 Tips for Developing Training for the Contact Center
An effective training program ensures a successful transfer of knowledgeRead more.
5 steps to developing call center management
When you are looking for call center management talent, theRead more.