The holiday season puts customer experience under a microscope—where speed, convenience, and personalization can make or break loyalty. To help you and your CX teams be prepared, we’ve highlighted the top trends that shape customer experience during peak shopping months. Some of the top CX trends include:
- Customers leaving after one bad experience
- Improving the customer journey
- How retail customers abandon a purchase over an inconvenience
Some CX tips to help you win over your customers and to combat these trends include truly knowing your customers and what they need and want, providing self-service tools for them and developing a seamless, end-to-end customer journey to enhance their overall experience.
Explore our infographic below to see what’s driving customer expectations during the busy holiday buying season and how brands are adapting.
