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5 Tips to Make Your Call Center PCI DSS Level 1 Compliant

When it comes to protecting customer financial information, PCI DSS Level 1 compliance is the top standard. If your company is managing any kind of credit card transactions, you need to know how to make your call center PCI DSS compliant. These tips will help you get there faster to keep customers and your company safer to maintain that valuable customer trust.

Tip 1: Understand of What PCI DSS Level 1 Means

What is PCI DSS Level 1? The Payment Card Industry Data Security Standard (PCI DSS) governs industry best practices, rules and regulations that make up the payment card industry data security standard. In the industry, these rules are referred to as PCI compliance. 

Because some businesses are at greater risk than others, PCI DSS compliance levels account for these risks.

PCI compliant companies are required to be Level 1 compliant if one or more of the following is true.

  • The company  processes more than 6M Visa and MasterCard payments in a year
  • The company experienced a data breach in the past
  • A card association has determined that the company is a Level 1 risk

Tip 2: Learn Exactly How PCI DSS Level 1 Applies to Call Centers

How does PCI DSS Level 1 compliance apply to call centers?

Even though the vast majority of payments may be processed through a secure website these days, your client contact center also assists with payments and transactions, giving the contact center secure access to all of your sensitive payment data.

Payment card industry data security standard PCI DSS, therefore, requires that a contact center be PCI DSS Level 1 compliant if your company meets those Level 1 requirements, regardless of the number of payments that the contact center is actually processing.

It’s not just about the physical data that you must protect; in order to thrive as a business, customer trust must stay intact. Nothing robs trust faster than a lack of data security.

Tip 3: Determine How PCI DSS Level 1 Compliant Call Center Protects Clients Against Data Breaches

PCI DSS Level 1 compliance regulates how the call centers at companies:

  • Establish policies
  • Educate and re-educate employees
  • Maintain secure technology systems
  • Manage third party partnerships

Tip 4: Know the Qualifications to Become a PCI DSS Level 1 Compliant Call Center

What are the PCI call center compliance requirements for a call center? You can look to Global Response as an example of what a PCI compliant call center should be.

Global Response is your PCI DSS Level 1 compliant contact center partner. When you’re exploring how to make a call center PCI DSS Level 1 compliant, know that we’ve already invested in secure infrastructure and continue to maintain it to keep your customer data safe.

Global Response maintains this compliance not only in how we collect, store and transmit data but through policies, training, and oversight.

This includes elements like:

  • Maintaining state-of-the-art firewalls and anti-virus
  • Establishing and applying stringent hiring and screening processes to get the right people in place
  • Secure and thorough integration of third party software like Salesforce, Zendesk, and other CRM systems to ensure that every link in the security chain is as strong as the last.

Tip 5: Work with a PCI DSS Level 1 Compliant Contact Center

PCI DSS Level 1 compliance requires dedication and commitment to maintaining data security. Global Response is PCI DSS Level 1 compliant and uniquely qualified to manage all of your customer contacts.

We understand the importance of building and maintaining customer relationships. Our Brand Specialists possess the same passion and professionalism that you possess when representing your brand. Contact us to learn more about how Global Response can make PCI DSS Level 1 compliance easier for your company by becoming your call center partner. Let’s discuss your brand and business needs today!

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