BlogOne of the valuable services a call center can provide is to be an “ear to the ground” for its clients. With representatives talking to scores of customers every day, a call center hears early and … [Read more...]
How to support, enhance and elevate the mobile customer experience through your contact center
December 28, 2011 By Leave a Comment
Mobile shopping is here to stay and growing rapidly. Need proof? According to a recent Wall Street Journal article, by mid-afternoon on Cyber Monday this year, 7.5% of all sales had been generated … [Read more...]
How to start using social media for customer support
December 2, 2011 By Leave a Comment
You’ve heard plenty of talk about using social media as a channel for delivering better customer support and you’ve been meaning to look into it. Maybe you’ve been putting off getting started … [Read more...]
Caring for your brand in the social media universe
December 1, 2011 By Leave a Comment
Social media marketing vs social media support; how your call center fits into your social media strategy. Two-thirds of the world’s internet users are now on social media, and they’re … [Read more...]
Global Response to exhibit at Retail’s Big Show 2012
October 10, 2011 By Leave a Comment
Global Response is proud to be exhibiting once again at Retail's Big Show, the National Retail Federation's 101st Annual Convention and Expo, in New York City, January 15-18, 2012. Last year's show … [Read more...]
