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IRCE 2013: Improve the customer experience

June 18, 2013 By Leave a Comment

The Global Response team attended this year’s Internet Retailer Conference & Exhibition (IRCE) at Chicago’s McCormick Center. IRCE is where 9,600 retailers, service providers, and customer … [Read more...]

Filed Under: Customer Care, Events, Social Media, Technical Support Tagged With: , ,

SXSW 2013 Recap: The Value of Social Media Customer Care

March 20, 2013 By Leave a Comment

The Global Response team returned this week from South by Southwest (SXSW) in Austin, TX. This year’s interactive show had over 27,000 attendees including some of the brightest stars in digital and … [Read more...]

Filed Under: Experience, Social Media Tagged With: , , , ,

One Simple Way to Boost Agent Utilization: Social Media Customer Service

December 17, 2012 By 2 Comments

There’s a new way to get an even better return on your investment in dedicated agents at your outsourced contact center. Boost agent utilization with social media customer care. The percentage … [Read more...]

Filed Under: Customer Care, Social Media Tagged With: , ,

Retailers Thrive on Black Friday Weekend: Five Articles You May Have Missed

November 30, 2012 By Leave a Comment

The five-day Thanksgiving weekend saw retailers pull in more than $59 Billion in sales with $1.98 Billion spent online for Cyber Monday alone.  Interestingly, 10% of total sales occurred online, up … [Read more...]

Filed Under: Business Intelligence, Customer Care, Events, Technical Support, Uncategorized Tagged With: , , , ,

Global Response 
at NRF 2013 –
 Retail’s Big Show!

November 2, 2012 By Leave a Comment

Global Response is proud to have exhibited once again at the National Retail Federation 102nd Annual Convention & EXPO, in New York City. We were stationed at exhibit 627, January 13-16 at the … [Read more...]

Filed Under: Events Tagged With: , , ,
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