Bruce Dzinski is Senior Consultant at SD Retail. His retailing clients call on him to help them with workforce management, supply chain analysis, strategic modeling, operational process improvement among other related management
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How to outsource customer service and still retain your reputation
Outsourcing customer service can be an effective way to reduce costs. It can also be an effective way to damage your most valuable asset – your brand’s reputation. How you manage brand
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Selecting The Best Call Center Partner
The best way to find a Call Center Partner for you Before we tell you why you should choose Global Response as your call center partner, there are some criteria that apply
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Mother was right, first impressions count
Terry Flynn is President of Market Chord Direct Group, a collection of consulting and marketing technology companies focused on improving multichannel marketing results in the business-to-business and business-to-consumer categories. GR: The importance
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The return of rational decision-making
Matt Ahlers of Worldwide Call Centers a respected outsourcing consultancy shared some of his observations on the state of call center outsourcing within the context of the economy and other factors affecting
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