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Welcome to our Blog

April 23, 2012 Global ResponseNo Comments

Taking care of a geeky brand

How “takes one to know one” works for a unique brand and its customers ThinkGeek customers are techies who often ask questions that test a call center agent’s product knowledge. That’s one
   more

April 9, 2012 Global ResponseNo Comments

Shared vs. Dedicated: Which Is Right for You?

Should you use dedicated agents, shared agents, or a combination of both at your outsourced call center? The answer depends on such factors as what your call volume is, what your budget
   more

March 19, 2012 Global ResponseNo Comments

Spending on customer service staffing boosts online sales

So it makes business sense to have more salespeople to help the customers at your brick-and-mortar stores. But what if the store we’re talking about is a website? Does the same strategy
   more

March 6, 2012 Global ResponseNo Comments

European brands and American audiences: think domestic expertise

The world may be shrinking, but differences in language, culture, and business practices make it smart for a retailer who sells internationally to use a call center based in the country where
   more

February 15, 2012 Global ResponseNo Comments

The upside of upselling: how to increase AOV and boost revenue

Order-taking is an important service your outsourced call center provides, and doing it well reinforces a positive brand image. Keep in mind, though, that you can ask your call center to go
   more

February 14, 2012 Global ResponseNo Comments

No lead left behind

Not all leads are created equal—some are prospects who have the means and motivation to buy your product; others aren’t. Being able to quickly and correctly determine which is which is essential
   more

February 2, 2012 Global ResponseNo Comments

Why Live Inbound Leads Succeed in Contact Centers

Your website, marketing, advertising campaigns and salespeople drive leads via inbound phone calls, web forms, email or even live chat. Your sales staff could respond to these live inbound leads, but is
   more

January 23, 2012 Global ResponseNo Comments

Your in-house expert at your outsourced call center: when and why

Your outsourced call center is a frontline in connecting with your customers and communicating your brand personality. Well-trained call center agents do an outstanding job of processing orders, answering product questions, handling
   more

January 9, 2012 Global ResponseNo Comments

Wine retailer illustrates importance of mobile channel

Wine.com is the nation’s largest online wine distributor, and the holiday season is always a crucial period for them, with December making up 30 percent of total yearly sales. In a recent
   more

December 29, 2011 Global ResponseNo Comments

Use your call center to refine your mobile app development

One of the valuable services a call center can provide is to be an “ear to the ground” for its clients. With representatives talking to scores of customers every day, a call
   more

December 28, 2011 Global ResponseNo Comments

How to support, enhance and elevate the mobile customer experience through your contact center

Mobile shopping is here to stay and growing rapidly. Need proof? According to a recent Wall Street Journal article, by mid-afternoon on Cyber Monday this year, 7.5% of all sales had been
   more

December 2, 2011 Global ResponseNo Comments

How to start using social media for customer support

You’ve heard plenty of talk about using social media as a channel for delivering better customer support and you’ve been meaning to look into it. Maybe you’ve been putting off getting started
   more

December 1, 2011 Global ResponseNo Comments

Caring for your brand in the social media universe

Social media marketing vs social media support; how your call center fits into your social media strategy. Two-thirds of the world’s internet users are now on social media, and they’re talking about
   more

October 10, 2011 Global ResponseNo Comments

Global Response to exhibit at Retail’s Big Show 2012

Global Response is proud to be exhibiting once again at Retail’s Big Show, the National Retail Federation’s 101st Annual Convention and Expo, in New York City, January 15-18, 2012. Last year’s show
   more

October 3, 2011 Global ResponseNo Comments

Global Response upgrades back-end to M.O.M. v8, with API

Global Response is proud to announce a recent upgrade of our PCI-compliant order- and inventory-management solution, Multichannel Order Management (M.O.M.) by Dydacomp, including it’s new API. Multichannel Order Manager (M.O.M.), Version 8
   more

September 13, 2011 Global ResponseNo Comments

Photos from Shop.org 2011

The Shop.org 2011 summit is under way, and we’re happy to be exhibiting at booth 1103! Check out these photos from before the show: [imagebrowser id=1]

July 26, 2011 Global ResponseNo Comments

Global Response Prepares for Shop.org 2011

[vc_row][vc_column][vc_column_text]September 12, 2011 marks the opening of the 2011 Shop.org Annual Summit, and Global Response is proud to be sponsoring and exhibiting this year. If you’re going to be attending the show
   more

July 6, 2011 Global ResponseNo Comments

Charming Shoppes finds a partner in Global Response

Charming Shoppes’ choice to have Global Response as their cross-channel call center leads to an increase in e-commerce sales Over the years, Global Response has been improving companies’ call flow and product
   more

July 6, 2011 Global ResponseNo Comments

Global Response’s integral role in Wolford’s US expansion

Stories have been popping up in the press lately about the upscale Austrian brand Wolford’s US retailing strategy. Global Response is a central player in this strategy. Hermes Fulfillment and Kenco Logistics
   more

June 27, 2011 Global ResponseNo Comments

Founder Herman Shooster on “management by walking around”

Culture is big part of delivering consistent, high-quality customer care. Here at Global Response, founder Herman Shooster makes himself accessible and in-touch. He is the driving force behind the family atmosphere and
   more

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