Social media platforms may have begun as a way for friends and family members to connect over the Web, but as e-commerce operations have evolved, resources such as Facebook, Twitter and LinkedIn have
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4 Best Ways to Ensure Regulatory in your Call Center Compliance
In today’s dynamic environment, security, privacy and accountability are key to the modern call center equation. This is demonstrated through the rise of regulations such as PCI, DSS, and HIPAA compliance standards.
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Case Management Software: Mastering Case-by-Case Customer Relationships
The modern customer demands quality service at every stage of the purchase and support journey. Since multiple channels of communication factor into the purchase funnel, call center representatives need to have a firm
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NRF 2015: 3 Takeaways for Retail Innovation
The National Retail Federation (NRF)’s annual convention and expo – known as “Retail’s Big Show” – has wrapped up, leaving us with many thought-provoking ideas and innovations we will see play out in
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6 Keys to an Effective Call Center Request for Proposal (RFP)
Tailor your contact center RFP document to select the perfect partner for your specific goals. As your company grows, expanding your brand’s call center operation is crucial to providing a high standard
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Post-Season 2014 Review: 5 Key Call Center Reflections
Take a look at these five post-season reflections and consider how they can guide your organization’s efforts in the 12 months to come. The 2014 holiday season has finally wrapped up, and
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The Customer Care Roundup for September 19, 2014
Smart technology is helping to improve the customer experience. This week, our content heard from around the web focuses on improvements in technology and its impact on business strategy. Take a read
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The Customer Care Roundup for September 10, 2014
“Customer experience matters even more when the economy is strong.” A new study published in Marketing Science finds. This week, our content heard from around the web focuses on the
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The Customer Care Roundup for September 4, 2014
Big data, holiday retail trends and social media customer service. This week, our content heard from around the web focuses on trends in retail for the upcoming holiday season, helpful articles
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The Customer Care Roundup for August 27, 2014
“The most successful businesses will be customer obsessed.” Says Forrester research. This week, our content heard from around the web focuses on the strategic thinking needed to both run a
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The Customer Care Roundup for August 22, 2014
Taking care of the customer experience is only increasing in importance for brands. This week, our content heard from around the web focuses on customer care trends, service analogies, and future developments
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Global Response at Shop.org 2014, Retail’s Digital Rush
Global Response is proud to to have exhibited once again at the annual Shop.org Summit, held this year in Seattle’s Washington State Convention Center. We were at exhibit 2405 to meet our Brand Care Specialists
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Solving the Bandwidth Issue: Social Media Brand Management with an Outsourced Partner
I work in an outsourced contact center. This means the words I hear every day are; service level, staffing, call disposition, and business intelligence. This wasn’t always the case. My background is in
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Global Response at IRCE 2014 in Chicago!
Global Response is proud to be exhibiting once again at the annual Internet Retailer Conference and Exhibition, held this year in Chicago’s McCormick Place West, June 10-13, 2014. If you will be
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Five Key Takeaways from the Operations Summit 2014
Global Response has returned from the third annual Operations Summit, held April 22-24 in Indianapolis, IN. There we connected with experts working with eCommerce and catalog brands regarding their best practices in
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Return on Relationships: Eight Insights Gained from the Total Customer Experience Summit
Global Response attended the 2014 Total Customer Experience Summit, this year in Miami, where business leaders came together to discuss how understanding and improving the customer experience can impact their brand. As
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Global Response at Operations Summit 2014 – Let’s talk about eCommerce support!
Global Response is proud to be exhibiting at the annual Operations Summit held by Multichannel Merchant, this year in Indianapolis. If you will be attending, we invite you to stop by our exhibit to
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SXSW Recap: Managing The Social Customer Experience
The Global Response team has returned from South by Southwest (SXSW) in Austin, TX. The interactive show had over 30,000 attendees with appearances from top digital influencers including many of Global Response’s
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Global Response at SXSW 2014 – Follow us and let’s meet up!
Global Response will be attending this year’s South by Southwest INTERACTIVE festival in Austin, Texas. Let’s connect about customer care in the digital, social, and mobile world! UPDATE: Read our post-show recap
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Why the Call Center Is the “Lifeline of the Enterprise”…and Four Other Surprising Insights from Call Center Expert Kathleen Peterson
We interviewed Kathleen Peterson, Founder and Chief Vision Officer of PowerHouse Consulting to get an expert’s take on the subject of finding and working with a call center that delivers the highest
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