For many online retailers, generating sales through targeted advertising is key to driving revenue. But the online customer experience should not stop once a sale is made. With the increased prevalence of
more
The Pathway to Successful Customer Call Service Outsourcing
As a company grows, so does the need for additional customer service. When faced with the task of added customer care, there are two routes a company can take. One is to
more
How to Build the Omnichannel Contact Center of Your Dreams in 2020
Customer care is a major component of any brand experience. One of the best things a company can do for their business is to set up a process that ensures a high-end
more
Analyzing the Benefits of an Omnichannel Contact Call Center
When a company experiences rapid growth, the current practices it has in place may not be enough to accommodate the additional workflow. At this point, considerations must be made in regard to
more
Growing Your Business with Outbound Call Center
When the term “call center” is mentioned, many people envision a large building filled with impersonal representatives fielding incoming calls and questions from customers. While call centers do handle inbound calls, this
more
Boost Your Sales with an Outbound Contact Center
Call centers are often thought of as companies that specifically handle customer complaints and field inquiries. While this is true, these are not the only tasks that call centers can assist companies
more
