What is an Inbound Contact Center?

Inbound Services and Solutions

  1. Customer Care – Customer care is a mindset that Brand Specialists embody in each customer interaction.
  2. Technical Support – Branded support after the sale is essential to retention.
  3. Omnichannel Customer Service – Customer care that moves seamlessly across channels.
  4. Order Management – Brand Specialists create an efficient order management process that minimizes customer effort.
  5. Interactive Voice Response – User-friendly Interactive Voice Response (IVR) experiences work for your customers.
  6. Chat Support – Live chat outsourcing applications that enable instant messaging technology for your customers.
  7. Social Media Support – Social media experts facilitate customer interactions and provide crucial insights about your brand.
  8. Email Support – Email support is a cost-effective and versatile way to build memorable customer experiences.
  9. Sales, Cross-Sell, Up-Sell – Inbound customer service effectively cross-sells and up-sells to drive revenue.