There are many things that contribute to the reputation of a company, and the customer service they provide is a huge part. While there are many facets of the overall customer service
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Client Onboarding Process with Global Response
When partnering with a company, it is essential to focus on the onboarding process. If a contact center is to take over a majority, if not all, of the customer service care
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How Data Reporting Can Benefit Your Brand
One of the most important benefits of partnering with an outsourced contact center is data reporting. Though it is a major benefit that is often overlooked in importance, it is essential in
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Why Choose Global Response?
There are many options to choose from when it comes to partnering with a call center. While there are many different factors to consider when doing so, the training process that the
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Call Center Retrospective: Then and Now
Call centers have evolved quite a bit since their founding in the 1950s. The practices that are followed and the technology that is used have both experienced quite a rapid change since
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Omnichannel Contact Center Solutions: What Is It
Over the years, customer service has evolved from outgoing sales calls to simple phone support to two-way communication with customers over a variety of methods. With customers constantly searching for quick and
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