One of the most important benefits of partnering with an outsourced contact center is data reporting. Though it is a major benefit that is often overlooked in importance, it is essential in
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One of the most important benefits of partnering with an outsourced contact center is data reporting. Though it is a major benefit that is often overlooked in importance, it is essential in
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There are many options to choose from when it comes to partnering with a call center. While there are many different factors to consider when doing so, the training process that the
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Call centers have evolved quite a bit since their founding in the 1950s. The practices that are followed and the technology that is used have both experienced quite a rapid change since
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Over the years, customer service has evolved from outgoing sales calls to simple phone support to two-way communication with customers over a variety of methods. With customers constantly searching for quick and
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When it comes to customer service, social media is often not the first channel that comes to mind, if at all. While the better-known communication channels such as phone, email, and online
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The customer service that a company provides is one of the most important things they can focus on. Every year, companies nationwide lose billions of dollars due to poor customer service tactics.
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