With the new school year just weeks away, back-to-school shoppers have something to get excited about. Throughout August, fourteen states are helping families (and retailers) with an annual Tax Free Weekend. Shoppers
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Global Response Blog
Global Response honored with 2017 Elite Contact Center Outsourcing Award
Margate, Florida (July 28, 2017) – Global Response, a leading provider of contact center services, is proud to announce that it has won a TMC 2017 Elite Contact Center Outsourcing Award. TMC’s
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IRCE 2017 in Chicago highlighted e-commerce, online retail and technology
From e-commerce trends to online retail strategy, the Internet Retailer Conference + Exhibition 2017 (IRCE 2017) had it all. The conference, held June 6-9 at McCormick Place West, Chicago, delivered an agenda
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Orlando Conference: The Wonderful World of ICMI
The rising pace of service in the contact center sector was behind the theme of the ICMI expo in Orlando in May: Delivering exceptional customer experiences in a complex and changing world.
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Frost & Sullivan staged MindXchange event in Fort Lauderdale
Global research firm Frost & Sullivan brought an event in its Executive MindXchange series to Fort Lauderdale in April. It was the 13th Annual Customer Contact, East: Leveraging Customer Contact as a
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SOCAP Symposium took professional development to the Windy City
SOCAP International, the leading association for customer care professionals, brought its second largest annual show to Chicago in April. The SOCAP 2017 Symposium’s educational roster addressed topics from amazing customers to writing
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Operations Summit 2017: Lessons in omnichannel operations
The most recent stop on Global Response’s trade show itinerary was the Operations Summit – a conference focused on direct-to-consumer and omnichannel operations. The Summit this year was March 27 to 29
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Shoptalk created excitement ahead of its second conference
Shoptalk, the nextgen commerce event, made a big splash with its debut on the trade show circuit last year and projected more than 5,000 attendees at its Las Vegas event just held
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Big Show discussions focus on emerging technology
The National Retail Federation’s Big Show 2017 has come and gone. But the discussions on how emerging technology is changing retail and other industries will certainly continue. Speakers at The Big Show
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Customer Service is all about holiday spirit
One of the best things about the holiday shopping season at Global Response is being there to help a customer get a special gift to a special someone. Or to comb through
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Our Team Members are Customer Service Champions
Global Response is celebrating Customer Service Week, Oct. 3-7 this year, with a series of fun events designed to remind our team members how much we appreciate their dedication to helping the
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What Makes a Great Brand Specialist?
Taking good care of customers requires a very specific set of skills. In the position of customer service representative – or Brand Specialist, as they’re known at Global Response, the objective is
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Shop.org 2016: A Special Event in Dallas
Shop.org 2016, NRF’s Digital Retail Summit, was held from Sept. 26 to Sept. 28 in Dallas this year. In the tradition of National Retail Federation productions, the conference delivered non-stop information and entertainment. Keynote
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Global Response is hiring to fill 700+ Customer Service Representative jobs
Global Response, The Brand Call Center, is hiring more than 700 Customer Service Representatives to fill jobs at its Margate, Florida call center. Our call center provides outstanding Customer Service on behalf
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Celebrate – and boost employee retention
What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better performance and lower attrition rates. And it can also make a difference
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Customer Service Roundup Shortcuts – The Easy Way
A few recently posted items of note on customer service roundup topics: Mobile sales soar The U.S. mobile sales of retailers charted by Internet Retailer in its 2017 Mobile 500 list will
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Callback: Smoothing the ebb and flow
The peaks and valleys of call volume roll through a contact center like waves on the beach. They are a given, day in and day out. We are always on the lookout
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Customer Service Roundup: Macy’s focuses on strong stores, e-commerce
Macy’s last week announced plans to cut about 100 stores to strengthen itself “as America’s preferred omnichannel shopping destination.” The company said it was reallocating resources to high-growth stores and e-commerce operations.
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Meeting the quality assurance challenge
One of our contact center teams tells the story of how it challenged its quality assurance process recently – and won. Since putting its new system in place, the team has exceeded
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Customer Service Roundup: Wal-mart to buy Jet.com
Last week’s rumors are today’s news. Wal-mart agreed to buy retailer Jet.com in a $3.3 billion deal Monday. The deal marks the largest acquisition of an e-commerce startup, according to the Wall
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