One of the most important benefits of partnering with an outsourced contact center is data reporting. Though it is a major benefit that is often overlooked in importance, it is essential in
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Why Choose Global Response?
There are many options to choose from when it comes to partnering with a call center. While there are many different factors to consider when doing so, the training process that the
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Call Center Retrospective: Then and Now
Call centers have evolved quite a bit since their founding in the 1950s. The practices that are followed and the technology that is used have both experienced quite a rapid change since
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Omnichannel Contact Center Solutions: What Is It
Over the years, customer service has evolved from outgoing sales calls to simple phone support to two-way communication with customers over a variety of methods. With customers constantly searching for quick and
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How Social Media Monitoring Is Becoming More Relevant
When it comes to customer service, social media is often not the first channel that comes to mind, if at all. While the better-known communication channels such as phone, email, and online
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Customer Service Call Center Tips to Know in 2021
The customer service that a company provides is one of the most important things they can focus on. Every year, companies nationwide lose billions of dollars due to poor customer service tactics.
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